Alhena AI Review (2026): Pros, Cons, Pricing and Alternatives

Alhena AI is a capable AI shopping and support assistant for ecommerce brands, strongest for fashion, beauty, jewelry and home stores on Shopify. Its strengths are accurate product answers, order actions and a long list of helpdesk integrations. The main drawbacks are price at volume (from $239/month for 200 conversations, then $1.20 per extra conversation), a small number of public reviews, and some newer features that are still maturing. If you want a similar sales-and-support agent with done-for-you setup and a money-back automation guarantee, Manifest AI is the closest alternative.

Manifest AI is our product and competes with Alhena; we've tried to represent Alhena fairly using its own Shopify App Store listing and published pricing, checked in November 2026. Confirm details on Alhena's site before you decide.

What is Alhena AI?

Alhena AI is a conversational AI platform for ecommerce, founded in 2022 and based in California. It was known as Gleen AI until it rebranded in early 2025. Alhena offers an AI shopping assistant that recommends products and answers pre-purchase questions, and an AI support concierge that handles post-purchase questions such as order status, returns and cancellations, with handoff to human agents when needed.

On the Shopify App Store, Alhena describes itself as purpose-built for fashion, beauty, jewelry and home brands, and lists integrations with Zendesk, Gorgias, Freshdesk, Gladly, Kustomer and Salesforce. It also offers voice AI, review management, social commerce features and an AI Visibility tool that tracks how products appear in AI search.

Alhena AI pricing

Prices are from Alhena's Shopify App Store listing (billed every 30 days). Annual billing is cheaper, at about $199, $499 and $999 a month. Paid plans include a 14-day free trial. Alhena doesn't charge per seat, and spam and immediate human handoffs aren't billed as conversations.

The model is easy to understand at low volume, but every conversation above your plan costs $1.20. A store with 2,000 AI conversations a month would pay about $2,160 a month on the Scale plan plus overage, and 3,000 conversations would cost about $3,360.

Alhena AI pros

• Built for ecommerce: product recommendations, comparisons and order actions are core features, not add-ons.
• Strong helpdesk coverage: works with Zendesk, Gorgias, Freshdesk, Gladly, Kustomer and Salesforce, so it can sit in front of your existing support team.
• Vertical focus: templates and messaging aimed at fashion, beauty, jewelry and home brands.
• Well-reviewed by its users: 5.0 on the Shopify App Store, with reviewers praising answer accuracy and support responsiveness.
• Simple entry point: a permanent free plan with 25 conversations a month lets small stores test it.

Alhena AI cons and limitations

• Cost at volume: at $1.20 per extra conversation, with no published volume discount, costs grow quickly as AI handles more of your traffic.
• Few public reviews: its Shopify listing has 6 reviews, and some of its review history sits under the old Gleen AI name, so there's less independent evidence than for older tools.
• Newer features still maturing: voice AI isn't part of the published pricing table, and conversion features are newer than its support features.
• Vertical fit: the product is tuned for fashion, beauty, jewelry and home. Brands in electronics, supplements or B2B may need more setup.
• Self-serve setup: you build and tune the agents yourself, which takes time from your CX or ecommerce team.

Best Alhena AI alternatives

1. Manifest AI

Manifest AI is an AI shopping assistant and support agent for ecommerce brands, used by 500+ brands and backed by Y Combinator. Like Alhena, one agent handles sales and support: product discovery, recommendations and cart recovery, plus order tracking, returns, exchanges and cancellations.

• Done-for-you agents: our team builds all of your AI agents during onboarding and keeps building new ones on request, so you don't need to set them up yourself.
• Channels: web chat, email, WhatsApp and Instagram from one agent.
• Works with your helpdesk: hands conversations to Zendesk, Gorgias, Freshchat, Kustomer or Shopify Inbox with a summary.
• Results: Brabar saw a 1.49% conversion rate from shoppers who used the assistant, compared with 0.25% for everyone else, with 87% of queries resolved by the AI.

Pricing: $0.05 per AI reply with a $500/month minimum, a 30-day free trial, and a guarantee of 80%+ of tickets automated within 30 days (90%+ after that) or your money back.

2. Rep AI

Rep AI is a Shopify AI sales and support agent priced by website sessions rather than conversations. Its sales agent starts at $12/month for 3,000 sessions, and its combined sales-and-support plan starts at $130/month for 10,000 sessions. It suits brands focused on on-site conversion.

3. Zipchat

Zipchat is an AI chatbot for Shopify stores that focuses on pre-sales conversations. It's priced by AI replies: Starter is $80/month for 750 replies and Pro is $300/month for 3,000 replies, with a free plan on the Shopify App Store.

4. Gorgias AI Agent

If you already use Gorgias, its AI Agent resolves common questions inside the helpdesk. It's billed per automated interaction, at about $1 each prepaid and $1.50 past your allowance, on top of the Gorgias plan. See how it compares in Manifest AI vs Gorgias.

5. Intercom Fin

Fin is a general-purpose AI agent priced from $0.99 per outcome. It's strong for support but isn't built for product recommendations or ecommerce-specific actions out of the box. See Manifest AI vs Intercom Fin.

6. Tidio Lyro

Lyro is Tidio's AI agent for small stores, from $39/month as an add-on to Tidio's live chat plans. It's the lowest-cost way to start, with fewer ecommerce actions than the tools above.

Alhena AI vs Manifest AI

Verdict

Alhena AI is a solid choice for fashion, beauty, jewelry and home brands that want a self-serve AI shopping and support assistant and have moderate conversation volume. If your volume is high, or you'd rather have the agents built and maintained for you with a guaranteed automation rate, Manifest AI is the stronger fit. For brands focused purely on on-site conversion, Rep AI and Zipchat are worth comparing too. For a wider view, see our roundup of the best AI agents for ecommerce customer support.

FAQ

How much does Alhena AI cost?

Alhena has a free plan with 25 conversations a month. Paid plans are $239, $599 and $1,199 a month for 200, 550 and 1,200 conversations, with each extra conversation at $1.20. Annual billing lowers the monthly price to about $199, $499 and $999.

Is Alhena AI good for Shopify?

Yes. Alhena installs from the Shopify App Store, where it's rated 5.0 from a small number of reviews. It's best suited to fashion, beauty, jewelry and home brands.

What was Alhena AI called before?

Alhena AI was previously called Gleen AI. It rebranded in early 2025, so some reviews and listings still use the old name.

What is the best alternative to Alhena AI?

Manifest AI is the closest alternative for brands that want one AI agent for sales and support across web chat, email, WhatsApp and Instagram, with done-for-you setup. Rep AI and Zipchat are alternatives focused on on-site sales, and Gorgias AI Agent or Intercom Fin suit brands that mainly want support automation inside their helpdesk.

Does Alhena AI integrate with Gorgias and Zendesk?

Yes. Alhena lists integrations with Gorgias, Zendesk, Freshdesk, Gladly, Kustomer and Salesforce, so it can hand conversations to human agents in those helpdesks.