Manifest AI News: February'26

Welcome back to Manifest AI – News, your monthly product update.

Let’s dive in 👇

Advanced Data Sources in Manifest AI

1.1 Bulk Upload of FAQs – Train Your AI in Minutes

Upload FAQs in bulk using an Excel file to instantly train Manifest, so there’s no need to add questions one by one.

Use cases:

• Migrate FAQs from other Helpdesks or Apps
• Add new offers, schemes, or troubleshooting guides quickly
• Update large FAQ sets in one go

Why it matters:

• Faster onboarding
• Easier migrations
• Scales better as FAQ volume grows

1.2 Google Feed Integration – Sync Your Product Catalog in One Click

You can now sync product data directly into Manifest using your Google product feed URL.
With Unified Auto Sync, the feed stays updated automatically alongside other catalogue sources.

Use cases:

• Stores already managing catalogs via Google Feeds
• Brands migrating without changing existing workflows
• Smaller stores with non-standard catalog setups

Why it matters:

• Zero-friction migration to Manifest
• Keeps product data always in sync
• Expands Manifest compatibility for more store setups

Enriched Agent Handover - Smarter Context for Faster Resolutions

You can now configure intent-wise required information for human handover directly from the Manifest dashboard.

When a shopper asks for human support, Manifest detects the issue, asks the right follow-up questions, and hands over a fully enriched case and not just a transcript.

Use cases:

• Shopper requests a return → order ID, product, and reason are already collected
• Escalations reach agents with all required details upfront
• Agents can resolve issues without back-and-forth

Why it matters:

• Eliminates manual context gathering
• Reduces handling time per ticket
• Faster resolutions, less friction for shoppers

Reports in Manifest AI - Conversations, Exported Instantly

All Manifest reports are now accessible from a single, centralised dashboard.
We’ve also added a new Conversations Report, allowing you to download full chat transcripts for a selected time period.

Use Cases:

• QA teams reviewing AI conversations
• Support leads sharing transcripts with stakeholders
• Monthly reporting without switching tabs

Why it matters

• Saves time on reporting
• Easier data access for teams
• Delivers one of the most requested customer features

👋 That’s a wrap

You made it to the end - you’re now 5x more AI-savvy than you were 5 minutes ago. Got feedback? Send us an email at support@getmanifest.ai; we read every single message.