BIK Product Updates- Jan'25

We’re starting the year strong by introducing incredible new features for BIK customers to supercharge your workflow and help you deliver top-notch engagement and customer support. Let’s dive in!

New AI Features to Boost Your Team’s Efficiency

AI Email Auto-Responder

Free up to 80% of your Support Team’s bandwidth with our AI-enabled Email Auto-Responder. It answers repetitive, frequently asked questions, so your team can focus on more complex issues that require your support team’s expertise.

AI Question Block on Journeys

Struggling with repetitive queries? The AI Question Block ensures that customers are asked personalized, context-driven questions, saving you time and enhancing customer queries.

AI Replies

AI can now respond based on the customer’s intent and conversation history with the right tone and professionalism, enhancing your customer experience and saving your team valuable time.

Train Your Bot

Have a great conversation with a customer? Use it to train your AI! When AI interacts well with a customer, you can teach it to maintain consistency and improve future responses.

Helpdesk Improvements to Streamline Your Workflow

Email Forwarding in Helpdesk

Centralize communication by easily configuring an Alias Email ID and enabling email forwarding in your helpdesk. This ensures that all communication is tracked and easily accessible.

Attachments in Private Notes

Add attachments to private notes, including internal documentation or customer-shared files, for easier internal communication.

Support for Images in Quick Replies

Speed up resolution times with the ability to add images to quick replies, providing your customers with clear visual instructions for faster problem-solving.

Inline Attachments on Helpdesk

Send inline attachments and images directly from the helpdesk, making your email replies clearer and more engaging for customers.

Carousel Support for Instagram DMs

Instagram Carousel support is now available, making it easier for support agents to swipe through visuals sent by customers and respond efficiently.

Campaigns: New Features to Increase Reach & Effectiveness

WhatsApp: Schedule Multiple Retries

Maximize message deliverability by scheduling multiple retries for WhatsApp messages. Reach more customers and ensure timely delivery, even when the first attempt fails.

Introducing Spam Prevention

Prevent spamming with our new feature that allows you to define limits on the number of messages sent to customers via Campaigns and Journeys, ensuring they aren’t overwhelmed by repetitive content.

For the Data Enthusiasts: Track AI Performance

Analytics for AI

Measure your AI’s effectiveness with detailed analytics that show how it’s performing across the helpdesk section. Use these insights to make smarter decisions and optimize AI performance over time.

Stay Updated with the ‘What’s New’ Section

Don’t miss out on any future updates! Check out the ‘What’s New’ section to stay informed on all the latest releases and features!