BIK Product Updates

BIK July updates: Journey Score shows where automation revenue is leaking, Agent Form Sharing collects structured data mid-conversation, and Custom Fields bring personal customer data into campaigns.

BIK June updates: Migrate from Zendesk with zero downtime, search helpdesk tickets by keyword, plus VoS Insights and WooCommerce support from Manifest AI - all shipped this month.

Welcome back to BIK – News, your monthly product update. This month we shipped five features that cut the manual work out of campaigns, helpdesk, and everything in between. Your agents move faster. Your campaigns don't stop. Your AI learns your language. Let's dive in 👇 Fallback AI

Welcome back to BIK – News, your monthly product update. This month we shipped features that cut the busywork, from AI-written drip campaigns to a Helpdesk that filters its own noise. Plus two big updates from Manifest AI that your store's PDP will thank you for. Let'

Welcome to this month’s BIK - News, your monthly product updates Let’s dive in 👇 New Journey's Store Router Behavior We’ve upgraded the Journeys Store Router to make routing more predictable and interruption-free. Keyword flows are now prioritized first, followed by AI routing when no keyword

Welcome to this month’s BIK - News, your monthly product updates Let’s dive in 👇 Smart Retry for Campaigns - Higher Delivery, Less Effort Smart Retry automatically retries failed WhatsApp messages within a selected time window of 2 hours to 5 days (default is 48h), instead of stopping at a fixed