BIK Product Updates Jan'26

Welcome to this month’s BIK - News, your monthly product updates

Let’s dive in 👇

WhatsApp calling in BIK Helpdesk - When Conversations need a voice

When chat isn’t enough

Some conversations need a real voice.

Agents can now make and receive WhatsApp voice calls directly inside BIK Helpdesk, with full ticket context and no tool switching.

Use cases:

• Resolve urgent or complex issues faster
• Call high-value or high-intent shoppers
• Offer white-glove support when it matters

Why it matters:

• Faster resolutions
• More trust
• Better outcomes in high-value moments

Product Recommendations Inside Helpdesk - Support That Sells

Turn support chats into sales moments

Buying decisions don’t always start on product pages. Often, they happen inside support chats.

When a shopper shows buying intent, AI suggests relevant products and drafts a reply inside the chat editor. Agents review and send in one click.

Why it matters:

• Support becomes a revenue channel
• Faster replies, no manual searching
• AI appears only when it’s useful

Embed Manifest on Other Domains - One Assistant, Anywhere

Take AI beyond your main storefront

You can now embed Manifest AI on other domains, like support sites or trial experiences.

Why it matters:

• Use AI wherever shoppers interact
• One AI, multiple touchpoints
• More flexibility without rework

Manifest Training from Support Tickets - Learn from Real Conversations

AI that learns from real conversations

Manifest can now train directly from real support tickets handled by your team on BIK.

Your AI improves by using the same questions customers already ask.

Why it matters:

• Less manual FAQ work
• AI speaks real customer language
• Full control over what gets trained

More Launches This Month

Here are the best ones:

Best Time to Send Campaigns

BIK now automatically identifies when each shopper is most likely to engage. Campaigns go out at the right moment, which helps in boosting opens, replies, and conversions.

Automated Drip Campaign

Build multi-step WhatsApp journeys that trigger, follow up, and convert on autopilot. Perfect for onboarding, abandoned flow,s and post-purchase engagement.

Agent Astra: AI Campaign Recommender

Meet your AI copilot for campaign planning. Astra suggests what to send, when to send it, and why, completely based on your goals.

Fallback Templates for Campaigns

No more broken or blocked campaigns due to missing data. Fallback templates ensure messages always go out smoothly and on time.

Order Tracking with Smart Delay Messaging

Set clear delivery expectations using your average TAT. When delays happen, shoppers get proactive, empathetic updates and all without raising tickets.

Delivery Partner Tracking Links

Shoppers can jump straight to the carrier’s live tracking page from Manifest.Fewer follow-ups, more transparency, and a better post-purchase experience.

👋 That’s a wrap

You made it to the end - you’re now 5x more AI-savvy than you were 5 minutes ago. Got feedback? Send us an email at support@bik.ai; we read every single message.