How Gardensque Increased Sales by 139% & Average Order Value by 40% using Manifest AI

Gardenesque started as a small family project in London, driven by a love for garden items that make outdoor spaces beautiful. They create unique and timeless garden collections, including pots, planters, furniture, accessories, and outdoor heaters.

Now based in the Cotswolds, they have become a popular UK brand.

Their team is dedicated to offering personal customer service that keeps customers returning.

Company Profile

Headquarters: Cotswolds, United Kingdom
Company Size: 11-50 employees
Industry: Manufacturing

Manifest AI Impact

Challenges Faced by Gardensque

Gardensque, like many e-commerce brands, had a common problem—repetitive customer questions. Visitors often asked for details about garden pots and furniture, like sizes, care instructions, and order tracking. Gardensque wanted a smart solution to handle these questions easily and free up their agents' time.

They also noticed that customers often looked at similar items before buying. They wanted to make this easier by creating a smooth process on their website. This would help customers look at similar items, do their research, make buying decisions faster, and improve overall customer experience.

Our Solution

Manifest AI provided an all-in-one solution that could solve all these challenges effectively.

By syncing with their Shopify store, Manifest AI took care of common questions about product recommendations, details, and order tracking. It used product data, descriptions, and other store pages like policies, the about us page, and blogs for training.

The automated Shopify sync made setup easy and required minimal training, ensuring a smooth and quick onboarding process.

The ability to correct any incorrect or unsatisfactory responses made it easier for them to train AI better.

Gardenesque also wanted to adjust the chatbot's tone and personalize customer greetings, ensuring a consistent and engaging brand voice.

Manifest offers extensive customization options, from adjusting response length to defining the chatbot's tone and personality. This made it easy for them to set up the greeting message and set the tone of the responses just the way they wanted.

A big advantage in recommending or showing similar items to a customer is the direct product link provided by Manifest in the chat. This saves time searching and browsing on the website.

As a result, their website conversion rates increased by 139%. By providing contextual recommendations and answering customer questions instantly, Manifest AI turned casual browsers into paying customers. Manifest contributed an additional £6,550 in sales in the past 4 months giving an ROI of ~2000x

Helping Gardenesque overcome its e-commerce challenges has been incredibly rewarding. By automating customer queries and personalizing interactions, we've enabled their team to focus on what they do best—creating beautiful garden collections.