The Manifesto by Manifest AI: August Updates' 25

Welcome to the very first issue of The Manifesto, where we decode our latest product updates, sprinkle in real merchant pain points, and serve you sharp new tools on a silver (AI-powered) platter.

This issue’s theme? 2026 CX Playbook: Turning Questions into Conversions.

This drop is packed with tools that turn customer friction into conversion fuel. Whether it's smarter WISMO tracking, proactive nudges, or personalized product search, we’re giving your shoppers faster paths to purchase and your team fewer tickets to chase.

Let’s dive into what are the new features and what’s working. 👇

New Feature Releases of August'25

Here are the top 5 features of Manifest AI:

Order Tracking Flow 2.0 - Track orders without friction

Problem
Shoppers often hit unnecessary roadblocks from clunky OTP verification to limited ways of entering tracking details. This slows them down, creates frustration, and increases the chance they’ll abandon the tracking process altogether.

Solution
Our new tracking flow lets users retrieve order info using just an order ID, phone number,  or email, no OTP needed. For sensitive data, you can enable optional OTP verification via email.

Outcome:

• Zero support tickets for WISMO
• More chats started = More chances for upsell
• Loved by teams at Neeman’s, LAD, Dharma & more 

Support Page Nudge - Convert form fills into real-time AI chats

Problem
Users landed on support pages but bounced or worse, filled out forms that merchants had to manually triage later.

Solution
A proactive nudge widget now appears on your support page. It invites users to chat with Manifest AI, appearing as a drawer on mobile and centered on desktop.

Outcome:

• More chats, fewer forms
• Seamless CRM query deflection
• Full control over where it shows

Enhanced Product Search Control - Match queries with custom product logic

Problem
Merchants needed better ways to surface specific SKUs based on search terms like "summer," "new drop," or "organic cotton."

Solution
You can now define custom search mappings: link keywords to products or collections manually, ensuring the AI recommends what you want.

Outcome:

• Better conversion from in-chat search
• Merchants can now steer the AI

How do you configure it:

How it will look:

New Onboarding & Avatar Interface - Make your chat avatar pop right from setup

Problem
Merchants wanted more control over how their AI shopping assistant looks and feels, especially during setup. The old interface felt a bit too basic, making it harder to match the chatbot’s design with their brand identity. Many stores see high website traffic, but their chat widgets go unnoticed, leading to missed opportunities for engagement.

In tests, stores using attention-grabbing effects like the Ripple animation saw up to a 15% lift in chat interactions within the first week. Without a compelling visual draw, customers often overlook the AI assistant entirely.

Solution
We’ve refreshed the onboarding flow and revamped the chat window customization panel with more intuitive, brand-ready controls.

New updates include:

• Redesigned Color Selector – Easily toggle between solids and gradients
• Avatar Icons – Choose from on-brand icons that fit your color scheme
• Attention-Grabbing Effects – Add motion with Dot, Blink, or Ripple animations

Outcome:

• Faster chatbot setup with better visual consistency
• More engaging experiences for first-time shoppers
• Easier brand alignment for teams without design help
• Increased visibility and interaction with the chat widget
• Higher customer engagement rates driven by eye-catching animations and tailored designs
• Stronger first-touch experiences that encourage shoppers to start conversations

Link-Based Manifest AI Embeds - Turn any link into a Manifest AI trigger

Problem
Customers often scroll to the bottom of a site looking for quick support options, but if live chat isn’t visible there, they may leave frustrated or switch to a slower channel like email, leading to lost conversions and poor satisfaction

Solution
You can now define custom link-based triggers. Add Manifest AI to any link on your store, inline or modal.

Outcome:

• Embed AI in micro-moments
• Drives contextual engagement
• Works across all site elements

Refer. Earn. Repeat.

Know a DTC store or website that'd love Manifest AI?

When your friend becomes a paying customer, you get from $50 to $3,000, depending on your friend's monthly subscription plan.

👉 Whether it’s your DTC bestie or your Slack group buddy, share the magic.

👋 That’s a wrap

You made it to the end - you’re now 5x more AI-savvy than you were 5 minutes ago.