Manifest AI News: January Updates' 26

Welcome back to Manifest AI – News, your monthly product update.

Let’s dive in 👇

WhatsApp Calling in BIK Helpdesk - When Conversations Need a Voice

When chat isn’t enough,

Some customer interactions require a genuine conversation. Urgent delivery issues. High-value shoppers. Complex questions.

That’s why WhatsApp Calling is now live inside BIK Helpdesk.

Agents can make and receive voice calls on WhatsApp without switching tools. Every call stays linked to the ticket, with full context.

Use Cases:

• Resolve urgent or complex issues faster
• Call customers for confirmations or follow-ups
• Offer voice support to VIP or high-intent shoppers

Why does it matter:

• Faster resolution when chat hits limits
• More trust through human conversations
• Better outcomes in high-value moments

Product Recommendations Inside Helpdesk - Support That Sells

Some of the best buying decisions don’t start on product pages. They start inside support chats.

Now, when a customer shows buying intent, Manifest AI steps in automatically. It suggests relevant products and drafts a ready-to-send reply inside the chat editor.

Agents can review, tweak, or send it in one click. No switching tabs. No manual searching.

Use Cases:

• Product variants or alternatives during support
• Price, availability, or customization questions
• Turning “Can you help?” into a recommendation

Why it matters:

• Support becomes a revenue channel
• Faster, more consistent replies from agents
• AI appears only when it’s genuinely useful

Embed Manifest on Other Domains - One Assistant, Anywhere

You can now embed the Manifest avatar on websites outside your main store domain.

Simply add domains under Authorized Domains, copy the script and place Manifest AI wherever you want customers to get help, from support sites to trial experiences.

Use Cases:

• Add Manifest AI to a support or help center website
• Guide users on a trial or demo site without redirecting them

Why it Matters:

• Keep support consistent across all brand-owned websites
• Help customers without forcing them back to the main store
• More flexibility in where and how Manifest shows up

Order Tracking with Smart Delay Messaging - Set expectations early

Manifest Order Tracking just got smarter.

Merchants can now set expected delivery timelines based on their average TAT. If an order runs late, Manifest detects it automatically and responds with clear, customizable messages based on the delay.

Shoppers also see smart actions after tracking. Cancel options appear only for undelivered orders, while returns show up only after delivery.

Use Cases:

• Shoppers see clear delivery timelines, not vague updates
• Delays are explained proactively, before frustration builds
• Cancel or return orders directly from the tracking flow

Why it matters:

• Fewer “Where is my order?” tickets
• Clear expectations reduce support load
• Order tracking becomes truly self-serve

Manifest Training from Support Tickets - Learn from Real Conversations

Manifest can now learn directly from real customer support conversations handled by your human agents.

With a direct BIK connection, support tickets sync automatically and become training data, so your AI improves using the same questions customers already ask.

Use Cases:

• Manifest learns the answers your team repeats every day
• Train only from selected channels and clean data
• Turn past chats into reusable Q&A instantly

Why it matters:

• AI speaks real customer language
• Less manual FAQ creation and maintenance
• Full control over what gets trained or removed

Delivery Partner Tracking Links - One Click to Real-Time Updates

Manifest Order Tracking now supports delivery partner tracking links.

When merchants pass the carrier’s tracking link via order metadata, shoppers can access real-time delivery updates directly from the Manifest tracking interface.

Use Cases:

• Shoppers want deeper delivery updates
• Jump to the carrier’s tracking page instantly
• Fewer follow-ups on shipment movement

Why it matters:

• Faster access to real-time delivery info
• Fewer “Where is my order?” questions
• More transparent tracking experience

👋 That’s a wrap

You made it to the end - you’re now 5x more AI-savvy than you were 5 minutes ago. Got feedback? Please send us an email at support@getmanifest.ai; we read every message.