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Manifest AI vs Gladly (2026): AI Agents vs a Full Service Platform
Manifest AI vs Gladly compared on fit, channels, selling, setup and pricing, so you can tell whether you need a new platform or better AI.
Updated October 2026 · By Sonakshi Nathani, Co-founder and CEO, Manifest AI by BIK
Short answer: Gladly is a full customer service platform for large teams, built around one continuous conversation per customer across voice, SMS, email and chat. Manifest AI is an AI agent platform that sells and supports across website chat, WhatsApp, Instagram, voice and email, paired with the BIK helpdesk, which is free with Manifest AI. Choose Gladly for an enterprise, voice-first service platform. Choose Manifest AI + BIK for AI that drives revenue, a free helpdesk with unlimited seats, and per-reply pricing.
Side by side
| Manifest AI | Gladly | |
|---|---|---|
| What it is | AI agents for ecommerce support and sales | Customer service platform with AI, organized around the person, not the ticket |
| Best for | SMB to mid-market brands | Large, high-volume service teams, including heavy voice |
| Channels | Website chat, WhatsApp, Instagram, email, voice | Voice, SMS, email, chat, social |
| Selling | Recommendations, quizzes, fit predictor, cart recovery | Commerce agent for pre-sale questions and recommendations |
| Helpdesk | BIK helpdesk, free with unlimited seats and tickets | Gladly is the helpdesk |
| Setup | About 2 weeks; our team builds the agents | Platform implementation with your team |
| Pricing | $0.05 per AI reply, $500 minimum, published | Not published; through sales |
When Gladly is the better fit
- You run a large contact center with phone as a primary channel.
- You want to replace your helpdesk and give agents one lifelong view of each customer.
- You have the budget and time for an enterprise implementation.
When Manifest AI is the better fit
- 80%+ automation in 30 days and 90%+ after, or your money back
- Free BIK helpdesk with unlimited seats and tickets, or keep your own
- Annual contracts lock your price for 12 months, however much you grow
- You want 80%+ automation within 30 days, guaranteed, and a free helpdesk for your whole team.
- Your shoppers use WhatsApp and Instagram, and you want the same agent to recommend products and recover carts.
- You want published pricing, a 2-week launch and a team that builds agents for you, with support 7 days a week.
Moving from Gladly
We don't run Manifest AI on top of Gladly today. Gladly customers move fully to Manifest AI + BIK: our team migrates your workflows and builds your agents, and the BIK helpdesk is free with unlimited seats and tickets. Start with a 30-day free trial or a 90-day paid pilot before you sign.
FAQ
Is Gladly good for small ecommerce brands?
Gladly is built for larger teams. Smaller brands usually get faster value from an AI agent on top of a lighter helpdesk.
How much does Gladly cost?
Gladly does not publish pricing. You need to contact sales. Manifest AI costs $0.05 per AI reply, with a $500 monthly minimum; see pricing.
What is the main difference between Gladly and Manifest AI?
Gladly is an enterprise service platform. Manifest AI + BIK replaces it with AI agents that support and sell, plus a free helpdesk for your team.
