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The best ecommerce customer service software in 2026, from helpdesks like Gorgias and Zendesk to AI agents that automate up to 90% of tickets.
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The best AI chatbots for ecommerce in 2026, compared on support automation, product discovery, channels and helpdesk integrations.
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The best Zendesk alternatives in 2026, compared on AI resolution, channels, setup and cost, including options you can add on top of Zendesk.
Duroflex asks for a referral at the moment a mattress buyer is most convinced
Referral programs are often added to a brand's website as a static page, with a link, a discount code and a loose promise of rewards, tucked away in the footer where few people look unless they're already searching for it. That placement is the core weakness
How Lego retargets shoppers who never shared their number
Retargeting has a well-known blind spot: it only works on people you can identify. A customer who browses a Shopify store, looks at a few products and leaves without logging in or filling out a form is invisible to most lifecycle tools. They viewed real products and showed real
How Ample Imagine keeps every shipping update from failing silently
"Where's my order?" is one of the most common messages any support team receives, and it's almost always preventable. The information already exists in Shopify's shipment data. It just isn't reaching the customer when they want it.
Ample Imagine built
How Ample Imagine matches its cart recovery messages to what's in the cart
Most abandoned cart flows follow a familiar pattern: a reminder, a coupon, perhaps an urgency push a day later, sent the same way regardless of what the customer left behind. It's a reasonable baseline. It's also easy to treat as finished.
Ample Imagine, which sells Apple
