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How to do a Chatbot to Human Handoff Instantly?

How to do a Chatbot to Human Handoff Instantly?

Sometimes your visitors might prefer talking directly to a human, or there might be moments when the AI decides it's best to hand over the conversation to one of your agents.

Studies show that 40% of customers prefer human interaction for complex issues. This is exactly where the chatbot to human handoff comes into play.

Manifest AI handles 90% of your support queries and helps in a chatbot to human handoffs in one click. There are multiple ways of it.

Let's explore more about it!

How to Set up Chatbot to Human Handoff

This practice involves simple steps to be followed, To get the most out of this tutorial, we recommend installing Manifest AI on your Shopify store.

Manifest AI is a GPT-powered AI shopping assistant for Shopify stores that provides AI-driven support, nudges, search & recommendations, and quizzes. It is the most simple and smart AI support platform for ecommerce stores.

Alright, let's get into the nitty-gritty of implementation!

  1. First things first, log in to your Manifest AI Dashboard.
manifest ai dashboard
  1. Head over to the "Customise" section and click on "Agent Handover" under "Customer Support"
manifest ai agent handover

In the "Agent Handover" settings, you'll find four options to choose from for setting up the chatbot to human handoff:

    • Email Handover
    • Link Sharing
    • Help Desk Integration
    • WhatsApp Integration

That's it! Select the option that best suits your needs, and you're all set to seamlessly transition from chatbot to human support.

Let's learn more about how to implement each option for your store.

4 Options to Do a Chatbot to Human Handoff

Check these 4 options of chatbot to human handoff and select the best for your store:

Email Handover

chatbot email handover

When a user requests to speak with a human, an email is automatically generated, ready for you to respond. To set up email handover, simply choose the "Email Collection" option and enter your email ID. This will forward the entire chat script to that respective email address.

Use this option to direct users to a specific link, such as a contact form or WhatsApp chat. Keep in mind that with link sharing, the context of the AI conversation won't be passed along.

HelpDesk Integrations

helpdesk integrations

Manifest AI currently offers seamless integration with three leading helpdesk platforms, Shopify Inbox, Gorgias, and Zendesk, for the chatbot to human handoff. However, if you require integration with another platform, simply submit your request, and our team will promptly accommodate your needs.

Shopify Inbox
With this integration, when a user wants to chat with a human, Manifest AI will automatically close, opening up your Shopify Inbox popup for seamless communication.

gorgias and zendesk integration with manifest ai

Gorgias / Zendesk Integration
When a customer requests to speak with an agent, Manifest AI will generate a ticket on your preferred helpdesk platform (Zendesk or Gorgias), transferring the entire chat event to your helpdesk for further assistance.

WhatsApp Integration

whatsapp integration with chatbot

Manifest AI will redirect users to your designated WhatsApp number, including the context of the conversation that occurred between the AI and the visitor. This ensures continuity and easy communication via WhatsApp.

Benefits of Choosing Manifest AI for Chatbot to Human Handoff

Choosing Manifest AI for chatbot to human handoff offers several distinct benefits:

  1. Seamless Integration: Manifest AI seamlessly integrates with leading helpdesk platforms like Gorgias and Zendesk, ensuring smooth transitions from chatbot to human support.
  2. Customization Options: With Manifest AI, you have the flexibility to customize the handoff process to align with your specific business needs and preferences.
  3. Better Customer Experience: By effortlessly transferring conversations from AI to human agents, Manifest AI ensures an uninterrupted and seamless customer experience, leading to higher satisfaction levels.
  4. Prompt Support: With Manifest AI's efficient handoff process, customers receive prompt assistance from human agents whenever needed, enhancing overall responsiveness and support quality.
  5. Future-Proof Solution: Manifest AI's commitment to continuous improvement means that you can expect ongoing updates and enhancements to further optimize the chatbot to human handoff experience for your business.

Conclusion

Incorporating a chatbot into a human handoff mechanism is essential for catering to the diverse needs of your customers. While AI-driven chatbots can handle a wide range of inquiries, there are instances where human intervention is necessary, especially for complex issues.

With Manifest AI's seamless transition process, you can ensure that your customers receive prompt and personalized assistance whenever required.

Ready to enhance your customer support experience?

Take the next step with Manifest AI and empower your team to deliver exceptional service, seamlessly blending the efficiency of AI with the empathy of human interaction. Start optimizing your customer support journey today!