Manifest AI News: July'26

Welcome back to Manifest AI - News, your monthly product update.

Your store finally remembers who walked in before.

Two updates this month, one makes every returning shopper feel like your brand knows them, and one opens Manifest AI to platforms beyond Shopify. Both change the conversation about what an AI shopping assistant can actually do.

Let’s dive in 👇

Customer Memory Personalisation - "Hi Jane, welcome back." Three words that change everything.

Manifest AI now remembers customers across conversations and acts on it. A returning shopper is greeted by name with a personalised welcome note. Their email and phone captured once via lead collection or agent handover are never asked for again. Every order they've tracked is saved in CRM so your team sees the full history right alongside the conversation. The difference between Manifest AI and a generic chatbot used to be features. Now it's continuity and that's a much harder gap to close.

Use cases:

• Repeat purchase brands where recognising returning customers builds loyalty
• High-consideration categories where shoppers return multiple times before buying
• Stores using agent handover where collecting contact details twice frustrates customers
• CX teams who need full order history visible without switching tabs or tools

Why it matters:

• Returning shoppers feel recognised not like they're starting over every time
• Contact persistence means lead collection data actually sticks across sessions
• CRM order history gives agents full context before they say a word
• One demo moment - open Manifest AI as a returning customer and closes the generic chatbot comparison instantly

3rd Party Integrations in Order Tracking - Manifest AI just got a lot bigger.

Order tracking in Manifest AI now works on BigCommerce - the "we only support Shopify" conversation is over. AfterShip can be layered on top of any order source to enrich tracking data with more detail. Custom Fields let merchants map any payload field directly, or write a plain-language prompt and let Manifest AI derive the value at runtime, useful for things like returning the latest delivery date across multiple shipments. And Message Prompt lets merchants write a prompt that generates a personalised buyer-facing message from real order data right at the bottom of the tracking view.

Use cases:

• BigCommerce brands that have been waiting for Manifest AI order tracking support
• Merchants already using AfterShip who want richer tracking data inside Manifest
• Stores with complex order structures needing derived fields without backend changes
• Brands that want personalised delay or assurance messages auto-generated from real order data

Why it matters:

• BigCommerce support removes the single biggest platform blocker for non-Shopify prospects
• AfterShip enrichment means merchants don't have to choose between their tracking tool and Manifest
• Custom Fields eliminate a long-standing gap for merchants with complex data structures
• Message Prompt is a low-setup win that delivers visible, buyer-facing impact immediately

👋 That’s a wrap

You made it to the end - you’re now 5x more AI-savvy than you were 5 minutes ago. Got feedback? Send us an email at support@getmanifest.ai, we read every single message.