Manifest AI News: Sept'26

Welcome back to Manifest AI - News, your monthly product update.

Your store now sees, remembers, and responds like a person.

Two updates this month, one makes your AI remember every shopper who comes back, and one lets shoppers show your AI exactly what they want instead of trying to describe it. Both change what a shopping assistant can actually do.

Let’s dive in 👇

Customer Memory Personalisation - "Hi Jane, welcome back." Three words that change everything.

Manifest AI now remembers customers across conversations and acts on it. A returning shopper is greeted by name with a personalised welcome note. Their email and phone captured once via lead collection or agent handover are never asked for again. Every order they've tracked is saved in CRM so your team sees the full history right alongside the conversation. The difference between Manifest AI and a generic chatbot used to be features. Now it's continuity and that's a much harder gap to close.

Use cases:

• Repeat purchase brands where recognising returning customers builds loyalty
• High-consideration categories where shoppers return multiple times before buying
• Stores using agent handover where collecting contact details twice frustrates customers
• CX teams who need full order history visible without switching tabs or tools

Why it matters:

• Returning shoppers feel recognised, not like they're starting over every time
• Contact persistence means lead collection data actually sticks across sessions
• CRM order history gives agents full context before they say a word
• One demo moment, open Manifest AI as a returning customer and closes the generic chatbot comparison instantly

Image Input - Shoppers can now show, not just tell.

Manifest AI now accepts images in chat and inside AI Agent workflows. A shopper uploads a photo of a bag and asks "find me something like this" and the AI analyses it and suggests matching products. Inside Agent blocks, images can be processed and passed forward as URLs to the next step in the flow. Merchants can toggle image input on or off. Opens an entirely new class of shopping conversations that text alone could never handle.

Use cases:

• Fashion stores where buyers want style-matched recommendations
• Skincare brands identifying products from packaging or ingredient photos
• Furniture and home decor where visual matching drives discovery
• Brands running visual search or style quiz flows inside AI Agents

Why it matters:

• Removes the gap between what a buyer wants and what they can describe in words
• AI Agents can now handle visual context and not just text inputs
• Opens a new category of use cases that weren't possible before
• Strong demo moment, show it live and the comparison to generic chatbots ends immediately

👋 That’s a wrap

You made it to the end - you’re now 5x more AI-savvy than you were 5 minutes ago.
Got feedback? Send us an email at support@getmanifest.ai, we read every single message.

Until next time,
Team Manifest AI