Best Shopify Live Chat Apps for 2024

Live chat is a powerful tool that can help Shopify store owners improve their customer service and increase sales. But with so many live chat apps on the market, it can be difficult to choose the right one for your business.

In this blog post, we'll take a look at the best Shopify live chat apps for 2024, comparing features, pricing, and pros and cons to help you make the best decision for your business.

Why Use Live Chat Apps on Shopify

Real-Time Customer Support: Live chat enables immediate assistance for customers, enhancing their shopping experience.
Increased Sales: It can lead to higher conversion rates by offering product recommendations and assistance during checkout.
Enhanced User Experience: Live chat offers a more interactive and personalized experience for shoppers.
Reduced Cart Abandonment: Proactive engagement through live chat can help lower cart abandonment rates.
Customer Relationship Building: It allows businesses to build stronger relationships with customers and encourage loyalty.
Cost-Effective Support: Live chat is a cost-effective way to provide customer support, reducing the need for a large support team and saving money.

Best Live Chat Apps For Shopify

Hers is the list of top Shopify chat apps for Shopify:

Manifest AI

Manifest AI is a GPT-powered AI chatbot and to be known the best live chat app for Shopify stores. It can answer customer questions, provide product recommendations, and even help customers place orders in multiple languages.

Features:

Natural language processing (NLP) to understand and respond to customer queries
Product recommendations based on customer behavior and preferences
Order placement assistance
Live chat and asynchronous messaging
Integrations with other Shopify apps
No need of human training, it trains itself automatically
Custom training available to upload PDFs, FAQs and more.

Pros:

Powerful NLP capabilities
Personalized product recommendations
Order placement assistance
Easy to use
Affordable pricing

Cons:

Limited features on the free plan

Pricing

Manifest AI offers a 7 day free trial for any plan, as well as paid plans starting at $39 per month. The paid plans offer more features, such as 50000 + chat sessions, dedicated success manager, proactive flows and advanced reporting.

Install Manifest AI on your Shopify Store for Free

How it works

Manifest AI works by using GPT-3.5, a large language model, to understand and respond to customer queries. It is trained on a massive dataset of text and code, which allows it to generate human-like text. The best thing about Manifest AI is, you can install it on your store in less than 2 minutes.

Benefits of using Manifest AI as a live chat for Shopify:

Improved customer service: Manifest AI is a chatbot for Shopify can provide 24/7 customer support, which can help to improve your overall customer satisfaction.
Increased sales: Manifest AI can help you to close more sales by providing product recommendations and answering customer questions in real time.
Reduced support costs: Manifest AI can help you to reduce your support costs by handling multiple customer inquiries at once.
Improved customer loyalty: Manifest AI can help you to build customer loyalty by showing your customers that you are committed to providing them with a good experience.

Gorgias

Gorgias is a one of the best live chat app for Shopify in terms of customer service platform that offers live chat for Shopify stores. It is an all-in-one solution that also includes email support, phone support, and social media support.

Features:

Real-time chat with customers
Automated chatbots
Chat routing and assignment
Chat transcripts and history
Integrations with other Shopify apps, such as CRM systems and order management systems
Reporting and analytics

Pricing

Gorgias offers a free plan with limited features, as well as paid plans starting at $29 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Pros:

Comprehensive customer service platform
Easy to use
Affordable pricing
Good integrations with other Shopify apps

Cons:

Free plan has limited features
Can be slow to respond to customer inquiries at times

Zendesk Live Chat

Zendesk Chat is a live chat app that can be used for Shopify stores. It is the best Shopify live chat app for ecommerce store owners because it is easy to use and offers a variety of features, including:

Real-time chat with customers
Chat transcripts and history
Automated chatbots
Chat routing and assignment
Reporting and analytics
Integrations with other Shopify apps

Zendesk pricing

Zendesk Chat is also affordable, with plans starting at $19 per month.

Here are some of the pros and cons of using Zendesk Chat for Shopify:

Pros:

Easy to use
Affordable
Variety of features
Integrations with other Shopify apps

Cons:

Can be slow to respond to complex queries
Some features are only available on paid plans

Pure Chat

Pure Chat is a Shopify live chat app that can be integrated with Shopify stores. It allows you to chat with customers in real time from your website. Pure Chat is best live chat app for Shopify & offers a variety of features, including:

Real-time chat: Chat with customers in real time from your website.
Chat transcripts and history: View all of your chat transcripts and history.
Automated chatbots: Create automated chatbots to answer common customer questions.
Chat routing and assignment: Route chats to specific team members or departments.
Reporting and analytics: Get detailed reports on your chat conversations.
Integrations with other Shopify apps: Pure Chat integrates with a variety of other Shopify apps, such as Shopify Inbox and Shopify Analytics.

Pros:

Easy to use
Affordable pricing
Wide range of features
Excellent customer support

Cons:

Limited reporting features on the free plan
Can be slow to respond to complex queries

Chatra Live Chat

Chatra Live Chat is a best live chat app for Shopify stores. It is easy to use and affordable, and it offers a variety of features that can help Shopify store owners improve their customer service and increase sales.

Features:

Real-time chat communication
Customizable chat widget
Proactive chat engagement
Chat history and transcripts
Integration with CRM and analytics.

Pricing

Chatra Live Chat offers a free plan with limited features, as well as paid plans starting at $19 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Pros:

Easy to use
Affordable pricing
A variety of features
Integrations with other Shopify apps

Cons:

Limited features on the free plan
Can be slow to respond to complex queries

Reamaze

Re:amaze is a one of the best live chat app for Shopify that is designed specifically for Shopify stores. It offers a variety of features to help businesses improve their customer service and increase Shopify sales.

Features:

Real-time chat with customers
Chat transcripts and history
Automated chatbots
Chat routing and assignment
Reporting and analytics
Integrations with other Shopify apps

Pricing

Re:amaze offers a variety of pricing plans, starting at $59 per month. The pricing plans are based on the number of seats (users) that you need and the features that you want.

Pros:

Easy to use
Affordable pricing
Wide range of features
Excellent customer support

Cons:

Can be slow to respond to complex queries
Some features are only available on the higher-priced plans

LiveChat

LiveChat is a live chat software that allows businesses to communicate with their customers in real time. It can be used on any website, including Shopify stores.

Features:

LiveChat offers a variety of features, including:

Real-time messaging.
Proactive chat invitations.
Visitor tracking and analytics.
Customizable chat widgets.
Integration with CRM and other tools.

Pros:

Easy to use
Powerful features
Affordable pricing
Excellent customer support

Cons:

Some features are only available on paid plans
Can be slow to respond to complex queries

Pricing:

LiveChat offers a free plan with limited features, as well as paid plans starting at $16 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Tidio

Tidio is a live chat and customer experience platform that helps Shopify store owners connect with their customers and provide them with excellent support. It is one of the best live chat app for Shopify stores who are starting their business.

Features:

Live chat with real-time visitor monitoring
AI chatbot to answer common questions and qualify leads
Email marketing to send automated and targeted emails to customers
Ticketing system to manage and resolve customer inquiries
Integrations with other Shopify apps, such as CRM and marketing automation platforms

Check a detailed Tidio review here

Pricing

Tidio is kind of a Shopify inbox app offers a free plan with limited features, as well as paid plans starting at $25 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Pros:

Easy to use
Affordable pricing
Comprehensive set of features
Integrations with other Shopify apps

Cons:

AI chatbot is not as powerful as some other chatbots on the market
Free plan has limited features

Smartsupp

Smartsupp is a live chat and chatbot app for Shopify stores. It allows you to chat with customers in real time, answer their questions, and help them place orders. Smartsupp also offers a variety of other features, such as visitor tracking, heatmaps, and abandoned cart recovery.

Features:

Real-time chat
Visitor tracking
Customizable chat widgets
Mobile apps
Integration options

Pricing

Smartsupp offers a free plan with limited features, as well as paid plans starting at $14 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Pros:

Easy to use
Affordable pricing
Variety of features, including automated chatbots, visitor tracking, and abandoned cart recovery
Good customer support

Cons:

Some features are only available on the paid plans
Can be slow to respond to complex queries

Drift

Drift is a live chat and conversational marketing platform that can be used by Shopify stores. It helps businesses to connect with potential and existing customers in real time, answer their questions, and close sales.

Features:

Real-time chat with customers
Chat transcripts and history
Automated chatbots
Chat routing and assignment
Reporting and analytics
Integrations with other Shopify apps

Pricing

Drift offers a free plan with limited features, as well as paid plans starting at $49 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Pros:

Easy to use
Powerful features
Integrations with other Shopify apps
Affordable pricing

Cons:

The free plan has limited features
Can be expensive for large businesses

Intercom

Intercom is best live chat app for Shopify store who are looking after customer relationship management (CRM) platform that offers a variety of tools to help businesses connect with and support their customers. One of the key features of Intercom is a 24/7 live chat functionality.

Intercom as a live chat for Shopify

Intercom's live chat app can be integrated with Shopify stores, allowing businesses to chat with their customers directly from their website. Intercom also offers a variety of features that are specifically designed for Shopify stores, such as the ability to:

View customer order history and product information
Send targeted messages to customers based on their behavior
Collect customer feedback
Integrate with other Shopify apps

Intercom features:

Live chat
Automated chatbots
Targeted messaging
Customer relationship management (CRM)
Product tours
Knowledge base
Helpdesk
Reporting and analytics

Intercom pros:

Powerful CRM features
Comprehensive live chat functionality
Easy to use
Integrates with a variety of Shopify apps

Intercom cons:

Can be expensive for small businesses
Some features can be complex to set up and use

💡

Check more about Intercom Alternatives

Intercom pricing

Intercom offers a variety of pricing plans, starting at $49 per month. The pricing plans are based on the number of active users and the features that you need.

How to Choose the best live chat for your Shopify store?

To choose the best live chat app for your Shopify store, consider the following factors:

Features: What features are important to you? Do you need a live chat app with automated chatbots, targeted messaging, CRM integration, or other features?
Pricing: How much are you willing to spend on a live chat app? Some live chat apps are free, while others offer paid plans with more features and functionality.
Ease of use: How easy is the live chat app to set up and use? You want to choose an app that is easy for you and your team to use, and that is easy for your customers to use.
Integrations: Does the live chat app integrate with other Shopify apps that you use? This can be helpful for streamlining your workflow and improving your customer experience.

AI-powered live chat apps are the best option for Shopify stores because they offer a number of advantages over traditional live chat apps, including:

24/7 support: AI-powered live chat apps can provide 24/7 support to your customers, regardless of your time zone or business hours.
Personalized responses: AI-powered live chat apps can personalize their responses to each customer, based on their individual needs and preferences.
Automated tasks: AI-powered live chat apps can automate many tasks, such as answering common questions and qualifying leads. This can free up your team to focus on more complex tasks.

Manifest AI is a specific example of an AI-powered live chat app that is designed for Shopify stores. It offers a number of features that can help you improve your customer service and increase sales, including:

Personalized product recommendations: Manifest AI can recommend products to customers based on their browsing history and purchase history.
Automated order placement: Manifest AI can help customers place orders directly from the live chat window.
Customer support: Manifest AI can answer customer questions and resolve issues in real time.
Reporting and analytics: Manifest AI provides reporting and analytics so that you can track the performance of your live chat and identify areas for improvement.

Install Manifest AI for Free

Overall, AI-powered live chat apps like Manifest AI are the best option for Shopify stores because they offer a number of advantages over traditional live chat apps. They can provide 24/7 support, personalized responses, and automated tasks, which can help you improve your customer service and increase sales.

Conclusion

Live chat is a powerful tool that can help Shopify store owners improve their customer service, increase sales, and reduce support costs. If you're not already using live chat on your Shopify store, I highly recommend that you consider doing so.

In this blog post, we've taken a look at the best live chat apps for Shopify. We've compared features, pricing, and pros and cons to help you choose the right live chat app for your business.