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Best Shopify Live Chat Apps for 2024

Best Shopify Live Chat Apps for 2024

Live chat is a powerful tool that can help Shopify store owners improve their customer service and increase sales. But with so many live chat apps on the market, it can be difficult to choose the right one for your business.

In this blog post, we'll take a look at the best Shopify live chat apps for 2024, comparing features, pricing, and pros and cons to help you make the best decision for your business.

Why Use Live Chat Apps on Shopify

  1. Real-Time Customer Support: Live chat enables immediate assistance for customers, enhancing their shopping experience.
  2. Increased Sales: It can lead to higher conversion rates by offering product recommendations and assistance during checkout.
  3. Enhanced User Experience: Live chat offers a more interactive and personalized experience for shoppers.
  4. Reduced Cart Abandonment: Proactive engagement through live chat can help lower cart abandonment rates.
  5. Customer Relationship Building: It allows businesses to build stronger relationships with customers and encourage loyalty.
  6. Cost-Effective Support: Live chat is a cost-effective way to provide customer support, reducing the need for a large support team and saving money.

Best Live Chat Apps For Shopify

Hers is the list of top Shopify chat apps for Shopify:

Manifest AI

best live chat for shopify

Manifest AI is a GPT-powered AI chatbot and to be known the best live chat app for Shopify stores. It can answer customer questions, provide product recommendations, and even help customers place orders in multiple languages.

Features:

  • Natural language processing (NLP) to understand and respond to customer queries
  • Product recommendations based on customer behavior and preferences
  • Order placement assistance
  • Live chat and asynchronous messaging
  • Integrations with other Shopify apps
  • No need of human training, it trains itself automatically
  • Custom training available to upload PDFs, FAQs and more.

Pros:

  • Powerful NLP capabilities
  • Personalized product recommendations
  • Order placement assistance
  • Easy to use
  • Affordable pricing

Cons:

  • Limited features on the free plan

Pricing

manifest ai pricing

Manifest AI offers a 7 day free trial for any plan, as well as paid plans starting at $39 per month. The paid plans offer more features, such as 50000 + chat sessions, dedicated success manager, proactive flows and advanced reporting.

How it works

Manifest AI works by using GPT-3.5, a large language model, to understand and respond to customer queries. It is trained on a massive dataset of text and code, which allows it to generate human-like text. The best thing about Manifest AI is, you can install it on your store in less than 2 minutes.

Benefits of using Manifest AI as a live chat for Shopify:

  • Improved customer service: Manifest AI is a chatbot for Shopify can provide 24/7 customer support, which can help to improve your overall customer satisfaction.
  • Increased sales: Manifest AI can help you to close more sales by providing product recommendations and answering customer questions in real time.
  • Reduced support costs: Manifest AI can help you to reduce your support costs by handling multiple customer inquiries at once.
  • Improved customer loyalty: Manifest AI can help you to build customer loyalty by showing your customers that you are committed to providing them with a good experience.

Gorgias

live chat for shopify

Gorgias is a one of the best live chat app for Shopify in terms of customer service platform that offers live chat for Shopify stores. It is an all-in-one solution that also includes email support, phone support, and social media support.

Features:

  • Real-time chat with customers
  • Automated chatbots
  • Chat routing and assignment
  • Chat transcripts and history
  • Integrations with other Shopify apps, such as CRM systems and order management systems
  • Reporting and analytics

Pricing

gorgias pricing

Gorgias offers a free plan with limited features, as well as paid plans starting at $29 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Pros:

  • Comprehensive customer service platform
  • Easy to use
  • Affordable pricing
  • Good integrations with other Shopify apps

Cons:

  • Free plan has limited features
  • Can be slow to respond to customer inquiries at times

Zendesk Live Chat

shopify live chat

Zendesk Chat is a live chat app that can be used for Shopify stores. It is the best Shopify live chat app for ecommerce store owners because it is easy to use and offers a variety of features, including:

  • Real-time chat with customers
  • Chat transcripts and history
  • Automated chatbots
  • Chat routing and assignment
  • Reporting and analytics
  • Integrations with other Shopify apps

Zendesk pricing

zendesk pricing

Zendesk Chat is also affordable, with plans starting at $19 per month.

Here are some of the pros and cons of using Zendesk Chat for Shopify:

Pros:

  • Easy to use
  • Affordable
  • Variety of features
  • Integrations with other Shopify apps

Cons:

  • Can be slow to respond to complex queries
  • Some features are only available on paid plans

Pure Chat

best live chat app for shopify

Pure Chat is a Shopify live chat app that can be integrated with Shopify stores. It allows you to chat with customers in real time from your website. Pure Chat is best live chat app for Shopify & offers a variety of features, including:

  • Real-time chat: Chat with customers in real time from your website.
  • Chat transcripts and history: View all of your chat transcripts and history.
  • Automated chatbots: Create automated chatbots to answer common customer questions.
  • Chat routing and assignment: Route chats to specific team members or departments.
  • Reporting and analytics: Get detailed reports on your chat conversations.
  • Integrations with other Shopify apps: Pure Chat integrates with a variety of other Shopify apps, such as Shopify Inbox and Shopify Analytics.

Pros:

  • Easy to use
  • Affordable pricing
  • Wide range of features
  • Excellent customer support

Cons:

  • Limited reporting features on the free plan
  • Can be slow to respond to complex queries

Chatra Live Chat

shopify chat app

Chatra Live Chat is a best live chat app for Shopify stores. It is easy to use and affordable, and it offers a variety of features that can help Shopify store owners improve their customer service and increase sales.

Features:

  • Real-time chat communication
  • Customizable chat widget
  • Proactive chat engagement
  • Chat history and transcripts
  • Integration with CRM and analytics.

Pricing

chatra pricing

Chatra Live Chat offers a free plan with limited features, as well as paid plans starting at $19 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Pros:

  • Easy to use
  • Affordable pricing
  • A variety of features
  • Integrations with other Shopify apps

Cons:

  • Limited features on the free plan
  • Can be slow to respond to complex queries

Reamaze

shopify live chat app

Re:amaze is a one of the best live chat app for Shopify that is designed specifically for Shopify stores. It offers a variety of features to help businesses improve their customer service and increase Shopify sales.

Features:

  • Real-time chat with customers
  • Chat transcripts and history
  • Automated chatbots
  • Chat routing and assignment
  • Reporting and analytics
  • Integrations with other Shopify apps

Pricing

reamaze pricing

Re:amaze offers a variety of pricing plans, starting at $59 per month. The pricing plans are based on the number of seats (users) that you need and the features that you want.

Pros:

  • Easy to use
  • Affordable pricing
  • Wide range of features
  • Excellent customer support

Cons:

  • Can be slow to respond to complex queries
  • Some features are only available on the higher-priced plans

LiveChat

live chat for shopify

LiveChat is a live chat software that allows businesses to communicate with their customers in real time. It can be used on any website, including Shopify stores.

Features:

LiveChat offers a variety of features, including:

  • Real-time messaging.
  • Proactive chat invitations.
  • Visitor tracking and analytics.
  • Customizable chat widgets.
  • Integration with CRM and other tools.

Pros:

  • Easy to use
  • Powerful features
  • Affordable pricing
  • Excellent customer support

Cons:

  • Some features are only available on paid plans
  • Can be slow to respond to complex queries

Pricing:

shopify inbox app

LiveChat offers a free plan with limited features, as well as paid plans starting at $16 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Tidio

shopify chat with us

Tidio is a live chat and customer experience platform that helps Shopify store owners connect with their customers and provide them with excellent support. It is one of the best live chat app for Shopify stores who are starting their business.

Features:

  • Live chat with real-time visitor monitoring
  • AI chatbot to answer common questions and qualify leads
  • Email marketing to send automated and targeted emails to customers
  • Ticketing system to manage and resolve customer inquiries
  • Integrations with other Shopify apps, such as CRM and marketing automation platforms

Pricing

tidio pricing

Tidio is kind of a Shopify inbox app offers a free plan with limited features, as well as paid plans starting at $25 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Pros:

  • Easy to use
  • Affordable pricing
  • Comprehensive set of features
  • Integrations with other Shopify apps

Cons:

  • AI chatbot is not as powerful as some other chatbots on the market
  • Free plan has limited features

Smartsupp

shopify inbox app

Smartsupp is a live chat and chatbot app for Shopify stores. It allows you to chat with customers in real time, answer their questions, and help them place orders. Smartsupp also offers a variety of other features, such as visitor tracking, heatmaps, and abandoned cart recovery.

Features:

  • Real-time chat
  • Visitor tracking
  • Customizable chat widgets
  • Mobile apps
  • Integration options

Pricing

shopify live chat 24/7

Smartsupp offers a free plan with limited features, as well as paid plans starting at $14 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Pros:

  • Easy to use
  • Affordable pricing
  • Variety of features, including automated chatbots, visitor tracking, and abandoned cart recovery
  • Good customer support

Cons:

  • Some features are only available on the paid plans
  • Can be slow to respond to complex queries

Drift

shopify live chat

Drift is a live chat and conversational marketing platform that can be used by Shopify stores. It helps businesses to connect with potential and existing customers in real time, answer their questions, and close sales.

Features:

  • Real-time chat with customers
  • Chat transcripts and history
  • Automated chatbots
  • Chat routing and assignment
  • Reporting and analytics
  • Integrations with other Shopify apps

Pricing

shopify chat app free

Drift offers a free plan with limited features, as well as paid plans starting at $49 per month. The paid plans offer more features, such as unlimited chat sessions, custom branding, and advanced reporting.

Pros:

  • Easy to use
  • Powerful features
  • Integrations with other Shopify apps
  • Affordable pricing

Cons:

  • The free plan has limited features
  • Can be expensive for large businesses

Intercom

best live chat app for shopify

Intercom is best live chat app for Shopify store who are looking after customer relationship management (CRM) platform that offers a variety of tools to help businesses connect with and support their customers. One of the key features of Intercom is a 24/7 live chat functionality.

Intercom as a live chat for Shopify

Intercom's live chat app can be integrated with Shopify stores, allowing businesses to chat with their customers directly from their website. Intercom also offers a variety of features that are specifically designed for Shopify stores, such as the ability to:

  • View customer order history and product information
  • Send targeted messages to customers based on their behavior
  • Collect customer feedback
  • Integrate with other Shopify apps

Intercom features:

  • Live chat
  • Automated chatbots
  • Targeted messaging
  • Customer relationship management (CRM)
  • Product tours
  • Knowledge base
  • Helpdesk
  • Reporting and analytics

Intercom pros:

  • Powerful CRM features
  • Comprehensive live chat functionality
  • Easy to use
  • Integrates with a variety of Shopify apps

Intercom cons:

  • Can be expensive for small businesses
  • Some features can be complex to set up and use
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Check more about Intercom Alternatives

Intercom pricing

intercom pricing

Intercom offers a variety of pricing plans, starting at $49 per month. The pricing plans are based on the number of active users and the features that you need.

How to Choose the best live chat for your Shopify store?

To choose the best live chat app for your Shopify store, consider the following factors:

  • Features: What features are important to you? Do you need a live chat app with automated chatbots, targeted messaging, CRM integration, or other features?
  • Pricing: How much are you willing to spend on a live chat app? Some live chat apps are free, while others offer paid plans with more features and functionality.
  • Ease of use: How easy is the live chat app to set up and use? You want to choose an app that is easy for you and your team to use, and that is easy for your customers to use.
  • Integrations: Does the live chat app integrate with other Shopify apps that you use? This can be helpful for streamlining your workflow and improving your customer experience.

AI-powered live chat apps are the best option for Shopify stores because they offer a number of advantages over traditional live chat apps, including:

  • 24/7 support: AI-powered live chat apps can provide 24/7 support to your customers, regardless of your time zone or business hours.
  • Personalized responses: AI-powered live chat apps can personalize their responses to each customer, based on their individual needs and preferences.
  • Automated tasks: AI-powered live chat apps can automate many tasks, such as answering common questions and qualifying leads. This can free up your team to focus on more complex tasks.

Manifest AI is a specific example of an AI-powered live chat app that is designed for Shopify stores. It offers a number of features that can help you improve your customer service and increase sales, including:

  • Personalized product recommendations: Manifest AI can recommend products to customers based on their browsing history and purchase history.
  • Automated order placement: Manifest AI can help customers place orders directly from the live chat window.
  • Customer support: Manifest AI can answer customer questions and resolve issues in real time.
  • Reporting and analytics: Manifest AI provides reporting and analytics so that you can track the performance of your live chat and identify areas for improvement.

Overall, AI-powered live chat apps like Manifest AI are the best option for Shopify stores because they offer a number of advantages over traditional live chat apps. They can provide 24/7 support, personalized responses, and automated tasks, which can help you improve your customer service and increase sales.

Conclusion

Live chat is a powerful tool that can help Shopify store owners improve their customer service, increase sales, and reduce support costs. If you're not already using live chat on your Shopify store, I highly recommend that you consider doing so.

In this blog post, we've taken a look at the best live chat apps for Shopify. We've compared features, pricing, and pros and cons to help you choose the right live chat app for your business.