Gorgias AI Integration with Manifest AI: How it Works

Integrating Gorgias help center with Manifest AI opens up a world of possibilities for streamlining your customer support process. Imagine seamlessly creating tickets when customers reach out for assistance, ensuring no query goes unanswered.

If the customer needs an agent, our bot creates the ticket for the issue and forwards it to the Gorgias helpdesk. This ensures your agents can promptly follow up with the customer, resolving any outstanding issues efficiently.

Read more to learn about, how to enable this integration and its benefits of it.

About Gorgias

Gorgias is a versatile helpdesk platform designed to streamline customer support processes. It empowers businesses to efficiently manage inquiries, create tickets, and provide timely assistance to customers, ensuring smooth sailing in customer service.

About Manifest AI

Manifest AI is a GPT-powered AI shopping assistant that increases your online store's efficiency in customer support. Seamlessly integrating with your existing systems, it provides automated assistance and personalized solutions to customer queries. With Manifest AI, streamline your support process and ensure every customer receives prompt and effective assistance.

Benefits of Integrating Gorgias AI and Manifest AI

Integrating Gorgias AI with Manifest AI offers several advantages for managing customer interactions and support tasks more effectively. Here’s a breakdown of the benefits:

1. Streamlined Ticket Creation: When customer queries exceed the capabilities of AI, the integration allows for a seamless transition from Manifest AI to Gorgias. This enables the immediate creation of support tickets without losing the context of the customer's issue.
2. Better Customer Service: The integration ensures that all customer inquiries are addressed promptly and efficiently. By automatically generating tickets in Gorgias, customer service agents can quickly access and resolve these issues, improving response times and customer satisfaction.
3. Improved Efficiency: By automating the initial interaction and ticket generation, your support team can focus on solving more complex problems rather than managing routine queries. This can lead to better utilization of resources and increased productivity among your team members.
4. Consistent Support Experience: The seamless handoff from AI to human agents ensures that customers receive a consistent and uninterrupted service experience. This consistency helps in building trust and reliability in your brand.
5. Data Centralization: With all interactions and tickets managed in Gorgias, you have centralized access to customer data related to query and support activities. This centralization aids in analyzing trends, monitoring performance, and making informed decisions to further improve customer support.

Manifest AI and Gorgias AI Integration Steps

To enable Manifest AI and Gorgias integration, you need to follow some simple steps:

Before moving to the steps, you should have the subdomain of your Gorgias help center.

1. Start in Manifest AI: Begin by logging into your Manifest AI dashboard. This is where you’ll initiate the integration process.
2. Navigate to Integrations: Look for the ‘Integrations’ section in the dashboard. Here, you’ll find various tools that Manifest AI can connect with, including Gorgias.
3. Select Gorgias: Click on Gorgias from the list of available integrations. You’ll be prompted to enter some details specific to your Gorgias account.
4. Provide Gorgias Credentials: Enter your Gorgias API key and any other required information. This will allow Manifest AI to communicate securely with your Gorgias account.
5. Activate Integration: Once everything is set up and you’re happy with the settings, hit the ‘Add Integration’ button to turn on the integration.
6. See customer tickets on your Gorgias dashboard: That's it the integration should be live for you! Once a customer asks for an agent, we will collect their email and create a ticket with the customer conversation.

Conclusion

In wrapping up, the integration of Gorgias with Manifest AI revolutionizes how you handle customer support, making the process smoother and more responsive. By automating the ticket creation process when AI encounters complex customer issues, this setup ensures that every query is addressed promptly and effectively. This integration not only saves valuable time but also enhances customer satisfaction by providing seamless, timely support.